Rate a Lounge Directly on the Priority Pass App

Priority Pass is the world’s largest airport lounge access programme in the world, with over 1300 lounges across 600 cities, in 148 countries. That’s a lot of places to choose from when it comes to our Lounge of the Year Awards.

Every year, we celebrate the lounges offering the best service, experience, refreshments and business facilitiesbased on the ratings of our Priority Pass MembersWe’ve been doing this for the last 15 years by selecting winners across 5 set regions:

  • LATAM – Latin America and The Caribbean

  • APAC – Asia-Pacific

  • MEIA – Middle East, India and Africa

  • Europe

  • North America

See last year’s winners, airport lounges based in 
Ecuador, United Arab Emirates, Latvia, Thailand and Mexicohere.

Did you knowas a Priority Pass Member you’re entitled to rate the lounges you visit, and give us feedback on your overall experience? These ratings let us know what you think of the lounges and help us decide our prestigious Lounge of the Year award winners, as well as providing feedback to those lounges in need of improvementIn this postwe’ll tell you how to submit your rating and contribute to these prestigious yearly awards.

to Rate a Lounge


To rate a lounge on the Priority Pass app, log in then follow these simple steps:

Follow these simple steps to leave your lounge rating on our mobile app


To rate a lounge via the Priority Pass website, it follows the same pattern as the app:

  • Log in to your online account, using your personal credentials

  • Click on the “Rate Lounges” tab at the top of your account page

  • Locate the lounge visit you wish to rate, and click on “Rate Now”

You’ll then be presented with the list of questions to complete, and once you’re happy with your responses, just click on “Send” to submit them.

We are interested in understanding both your overall satisfaction with the experience and your attitude towards specific aspects such as the selection of food and drink, the quality of business facilities and the attitude of the lounge staff. Your feedback is very important to us – this is what helps us reward excellence, year after year.

What If I Don’t Have An Online Account?


You need to have registered an online account using your Priority Pass membership details to be able to rate the lounges you visit. To do this, simply open the Priority Pass app or websiteenter your membership number and validation code/web PIN, and choose a username and password. When all fields have been completedclick “Create Account.” That’s it!

To log in you will need either your username or your membership number, and your password– we would, however, advise you to create a username to log in with in the future. If you ever forget it just click Forgot your Details under the log in boxesand you’ll be able to recover it via the email address registered on your account.

If you’re using our free Priority Pass app to rate your visits and manage your account, you can also benefit from a host of additional digital features to airport lounge access, such as:

  • Log in to the app using your fingerprint or Face ID, rather than credentials

  • Find nearby lounges quicker than ever before when using your phone’s location services

  • Save your favourite and "must visit" lounges to access them from the search screen

  • Stay on top of your membership by tracking your visit history and offer entitlement

  • Start your trip early by searching and accessing over 1300 airport lounges worldwide

  • Save money on dining, shopping and relaxing with more than 800 offers worldwide

  • Navigate your way around the airport with our helpful Indoor Airport Maps, currently available in 10 major airports.



Download the Priority Pass app to help you find and access lounges, navigate airports, manage your account and rate lounges. Your voice matters to us!