You can find the currency and value you will be charged in the “My Plan” section of your online account.
Why are you increasing lounge visit fees?
It has been over 11 years since we have increased our visit fees and during this time we have done all we can to absorb the rising costs of providing airport lounge access to our Members. We have reached the point we need to make an adjustment to our fees to maintain the quality offering of Priority Pass.
When will the new visit fees come into effect?
The new visit fees for Members who receive their Priority Pass membership as a benefit will be effective October 1st, 2019. Any chargeable visits before this date will be processed at the previous published lounge visit fee.
I do not want to pay the new visit fees, what rights do I have?
The new visit fees for Members who receive their Priority Pass membership as a benefit will be effective from October 1st, 2019. As a Member of the programme you have agreed to pay the prevailing rate for visit fees. If you are not happy to pay these new fees and you wish to cancel your Priority Pass Membership you must speak directly with your card issuer. Unfortunately, the Priority Pass Membership Services team will not be able to support you with this query.
Why was I not informed that visit fees were increasing?
Where an email address is held against the Member record, we have communicated the fee increase. If you have not received an email, please contact your card issuer to provide your current contact details. Unfortunately, the Priority Pass Membership Services team will not be able to support you with this query.
How do I know what visit fee I will be charged for a recent visit?
Any visits taken from October 1st, 2019 will be charged at the new rate. Visits taken prior to this will be charged at the previously published Lounge visit fee.
Where can I see which visit fee I have been charged for a recent visit?
Log in to your online account on the website and view your visit history
OR
Log in to your app and view your visit history.
I’ve recently received a declined visit payment communication following a recent visit, will I be charged the new visit price?
This will depend on the date on which the visit occurred. Any visits made after October 1st, 2019 will be charged at the new lounge visit rate. Any visits made prior to this date will be charged at the previous rate.
Does this visit price increase affect all lounges?
Yes, the new visit fees will apply to any Member or guest chargeable visits made to any of the lounges or non-lounge experiences including dining, spa and relaxation offers around the world.
Does the new price increase affect guest visits?
Yes, the new visit fees apply to all chargeable visits made. For more details on how this impacts the plan you are on please contact your card issuer directly.
With the lounge visit fee increasing, does this mean the equivalent value of credit available at Priority Pass' airport partners (cafes, restaurants and other non-lounge experiences) will increase accordingly?
Where Members pay for their visit or guest visits, these particular offers may not represent best value. We advise Members to visit our app or website to review full conditions of access before visiting.
Can I cancel my Membership?
We’d be sorry to see you go, but if you really do need to cancel your membership, please contact your card issuer as unfortunately our Priority Pass Membership Services team are not able to support this query.
Will you be opening more lounges?
With Priority Pass you have access to over 1200 airport lounges and non-lounge experiences around the world with new options being added every month. Details of newly added lounges are added to our lounge search on the Priority Pass website or app.
What new or extra benefit can I expect?
We’re constantly striving to further improve and develop the Priority Pass offering, providing our Members with access to the very best possible experiences each time they travel. New technology behind the scenes enables us to improve your travel experience. Expect to see new features and benefits being rolled out in the coming months.
My membership plan includes complimentary visits, will this price increase mean I have fewer visits included in my membership?
No, the number of complimentary visits included within your membership will not change. However, any visits taken over the complimentary allowance will be charged at the new visit fee from the October 1st, 2019.