FAQs

Why can’t I access United Club lounges?
Due to a number of direct commercial relationships between airlines and financial institutions in the USA it has been determined not to allow access to certain lounges to those Priority Pass customers in the U.S. who have received their membership through a US financial institution. This includes, but is not limited to, members issued with a Priority Pass Select card.

What is the Priority Pass Select card?
If you live in the U.S. and receive your Priority Pass membership from a U.S. financial institution you may have been issued with a Priority Pass Select membership card.

As a Priority Pass Select cardholder you are entitled to exactly the same benefits as any other Priority Pass member, including access to over 600 airport VIP lounges worldwide, the only difference is that come 1 October 2011 you will no longer be able to access United Club lounges (the new brand for Continental Presidents Club and United Red Carpet Club lounges) worldwide.

What if I don’t have a Priority Pass Select card?
If you have a regular Priority Pass membership card but live in the U.S. and receive your Priority Pass membership from a U.S. financial institution, like Priority Pass Select cardholders you will no longer be able to access United Club lounges worldwide effective 1 October 2011.

How can I find out which lounges I can use?
You can search for lounges using the Find your Lounge box on this page (and throughout this site), or you can can download a pdf file of the entire list.

For those on the move, be sure to download our clever lounge finder apps for Android, BlackBerry, iPad and iPhone devices. All apps are free to download and use GPS technology to locate your nearest available lounge.

If you have mobile internet access, you can look up lounges at any airport at www.prioritypass.com/mobile.

Lounge information can change regularly so be sure to check the latest lounge information before you travel.